Certificação ISO em concessionárias de carros de Araguaína:
This article aims to demonstrate through a research and descriptive analysis the application of ISO certification standards in two companies in the automotive industry in Araguaína. These standards are related to quality management and are made up of a set of requirements that companies must foll...
| Autor principal: | Nascentes, Emilly Vieira |
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| Grau: | Artigo |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Tocantins
2022
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| Assuntos: | |
| Acesso em linha: |
http://hdl.handle.net/11612/3939 |
| Resumo: |
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This article aims to demonstrate through a research and descriptive analysis the application of
ISO certification standards in two companies in the automotive industry in Araguaína. These
standards are related to quality management and are made up of a set of requirements that
companies must follow in order to obtain certification. The first step towards ISO certification
is to conduct an audit process within the company. In order to obtain data, a qualitative field
research was carried out, in which the use of the norms within the processes of each company
was analyzed. In Concessionaire A, an interview was conducted with the post-sales manager,
while in Concessionaire B the survey was conducted with the environmental representative.
The results indicate that, Concessionaire A applies only to ISO 9001 responsible for the quality
of the services in its guarantee processes; and Concessionaire B uses only the ISO 14001
standard responsible for environmental management and strategies for the protection of the environment, since it uses chemicals in its processes. |