Queuing theory is a branch of probability study, which aims to study the formation of queues,
using precise mathematical models, in addition to measurable models, with this it is possible to
develop models capable of analyzing the behavior of services with increasing demand, making
it possible to scale and offer fast and efficient service to customers. In this sense, the present
study sought to synthesize the reality in public care in a Basic Health Unit in the Municipality
of Muricilândia - TO, from the perspective of queuing theory. We sought to analyze the
performance of the service provided and the average waiting time of patients. In this sense, the
present study adopted the exploratory research method with a quantitative approach through a
documentary analysis of data, which will enable the evaluation of the care capacity of the Basic
Unit in question, in addition to checking the average waiting time for patients
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