The present study had the general objective of understanding the work process of the social
worker in one of the instances of socio-juridical, the Union Public Defender's Office (DPU),
highlighting its relationship with the Continuous Cash Benefit, considering that it is a recurring
demand in the institution. In general, it was intended to address the particularities of the
professional work of social workers in the Union Public Defender's Office, pointing out
challenges and possibilities that arise in the daily work. To reach the proposed objective, we
resorted to the historical background in order to approach the trajectory of Social Service in the
social-legal field, understand the role of the social worker in the DPU and discuss the obstacles
and opportunities of the social worker's work in this institution, with emphasis on the services
provided by the Continuous Cash Benefit. As a methodological approach, this study is guided
by bibliographic, documentary and field research. Regarding the research method, the
dialectical historical materialism was predominant, for it was configured as essential to
understand reality with greater criticality. Regarding the nature of the research, it was based on
a qualitative approach because it was considered satisfactory as to the scope of what was
intended to be researched. As a data collection technique, we conducted an online focus group
with social workers working in the Union Public Defender's Office in the North and Northeast
regions. Through the analyses made in the course of the work, it was found that Social Service
within the scope of the DPU has its own particularities, constituting a substantial element for
collaboration in the realization of basic social rights postulated in the Federal Constitution of
1988. On the other hand, it was also verified that the professional action of the social worker
in this agency is crossed by elements such as: job insecurity, professional devaluation, excessive
demands, lack of open competition, small number of professionals, which contributes to the
fragility in the realization of the rights of users and in the mental and physical illness of the
professional himself. Thus, it is essential that social workers are aware of their professional
attributions and competences, rights and duties, so that their work is strengthened and that
situations such as, for example, deviation of functions are avoided.
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