The World Health Organization (WHO) declared the beginning of the covid-19 pandemic in
March 2020, constituting a health crisis of international importance, which affected the entire
world population, causing several changes, imposing multiple challenges, especially in the
scope of the health system, considering the overload of demands met during this period. Thus,
this research aimed to analyze the effects of the covid-19 pandemic on the daily experience of
professionals and users of a Psychosocial Care Center for Alcohol and Other Drugs III (CAPS
AD III), establishing a relationship with the ongoing psychiatric reform process in the
country. It is known that this process took place in parallel with the health reform movement
that began in the 1970s, culminating in the construction of the Unified Health System (SUS),
as well as in the expansion of the concept of health, based on comprehensive care, promoting
the redirection of mental health care. Thus, with the implementation of public mental health
policy, territorialized care is advocated, in freedom, with the promotion of autonomy and
citizenship of people with mental disorders and as a result of the use of alcohol and other
drugs, and who need to access the service. With that, it produces strategies, aiming at
overcoming the biomedical model, and strengthening psychosocial care. In this sense, the
study presents itself as a research of an applied nature, of the exploratory type, based on the
inductive method and a qualitative approach to the data, using narrative interviews to carry
out the collection. To help the analysis process, the content analysis method was applied,
which is divided into three poles: pre-analysis, material exploration, and treatment of results,
inference and interpretation. From the analysis of the results, it was observed that the
pandemic had several effects on the daily lives of professionals and users, among them, the
interruption of collective activities, reorganization of the service flow and access to the
service, with the performance of screenings to verify signs and symptoms of covid-19, use of
personal protective equipment in all consultations, reduction in the number of vacancies for
24-hour reception, reinforcement regarding the use of medications, loss of living spaces, and
use of digital information and communication technologies for carrying out consultations,
meetings and matrix support. Therefore, the need to build training processes through
permanent education and popular health education was identified, aiming at the collective
construction of coping strategies, and the participation of professionals, users and managers of
the SUS. In addition, it is also considered important to establish spaces for evaluating the
measures implemented during this period, according to the health situation and proximity or
distance to the principles of psychiatric reform.
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