The present dissertation analyzed the development of mixed river transport (cargo and passengers) in the Amazon River region (lines Belém-PA to Manaus-AM and Belém-PA to Macapá / Santana-AP), in the period from 2011 to 2016, in order to identify the evolution of the quality of river transport services practiced, due to the performance of the State regulation. The evolution of regulation, the particularities of service provision and its impact on society, as well as the effectiveness of the regulatory tools on the quality of service provided by the companies authorized by the regulatory body, are evaluated by effective penalties, with information obtained by the Union's official press, analyzing its practical and statistical connotations. The "Analytic Hierarchy Process - AHP" was used to evaluate the aspects that most impact on the provision of services to users of inland waterway passenger transportation in Amazonian lines, being the criteria and weights used from Antaq research and published article. In this respect, it was observed that the supervision procedure aims to assess all the obligations imposed by the regulatory standard in an isonomic manner, without any connection with the user's wishes and that the monetary values of the penalties are defined on a technical basis, in line with the various obligations required for the execution of the transport service. Also, a statistical analysis was carried out on the possibility of linking operational and monetary aspects of those authorized companies with the application of penalties by the regulatory agency. It was concluded that the amount of infractions depends on the action of the service provider and the methodology used in the inspection action, and with the publicly available information, there is no statistical evidence that identifies the factors involved, including lack of public access to the criteria adopted each year by the regulatory body in its planning, as well as the commitment adopted by it, whether related to the application of monetary resources or personnel.
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