As a consequence of the continental dimensions of Brazil, the demand of specialized software solutions for organizations in underdeveloped areas require the distribution of operations of Information Technology Outsourcing (ITO) to other regions. As a result, the reducing of costs and the improvement of the acquisition services on Information Technology constitute two main topics nowadays, motivating the notion of multiple partners deeply involved in reciprocal operations and engaged in formal and informal activities such as outsourcing. The outsourced services are diverse and they include the development and maintenance of software through contracts made by organizations located in areas lacking demand for specialized software systems. It is known that the outsourcing of Software and Related Services, which includes the activities of the acquisition and management of the acquisition process are complex and necessary for organizations, especially with regard to the conditions involved in contract. In such cases, the exercise of governance has been an important instrument for, with outsourcing processes, to promote proper management of risk and return of investment. Thus, the process of buying or selling a software product in this environment is an activity that involves a lot of subjective concepts, mainly related to the gathering of products requirements. It is a major challenge when it comes to Modified Off-The-Shelf Products that undergo changes and additions to requirements for each new customer. In this context, aiming to adapt market requirements with the continuous demand of methods and guidelines for software acquisition improvement process, this text explores the key features about the contract, quality control, and the results of the relationships adopted in the implementation of outsourcing projects developed from a distance. We present the results of a case study conducted in a public company for transfusion medicine in the north of Brazil that adopted the outsourced software development process. To conclude, this text presents a discussion about the advantages and limitations of this work, and discusses some future directions of this research.
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