Dissertação

Uma ferramenta para projeto de sistemas de diálogos para call center baseados em asterisk

This work presents DialogBuilder, an open-source Java tool that provides to its user an interface for designing dialog systems and exporting them to code that can be deployed in Asterisk, the most popular VoIP framework. DialogBuilder offers to the novice users a wizard so that they can design thei...

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Autor principal: BORGES FILHO, Estillac Lins Maciel
Grau: Dissertação
Idioma: por
Publicado em: Universidade Federal do Pará 2014
Assuntos:
Processamento de voz
Sistema de diálogo
Central de atendimento
Speech processing
Dialog system
Call center
Asterisk software
CNPQ::ENGENHARIAS::ENGENHARIA ELETRICA::TELECOMUNICACOES
CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::METODOLOGIA E TECNICAS DA COMPUTACAO::ENGENHARIA DE SOFTWARE
Acesso em linha: http://repositorio.ufpa.br/jspui/handle/2011/5615
Resumo:
This work presents DialogBuilder, an open-source Java tool that provides to its user an interface for designing dialog systems and exporting them to code that can be deployed in Asterisk, the most popular VoIP framework. DialogBuilder offers to the novice users a wizard so that they can design their own dialog system without learning the intricacies of programming for Asterisk. The software separates the stages of dialog conception and its programming and is positioned to make technically and economically viable, even for small businesses, to construct and maintain dialog systems for telephony applications.

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