This paper presents a model of organizational change to improve the business process
purchases from the communication system between the Central Office and works at
construction company, to identify opportunities and deficiencies in the system is a
technological and / or management. The mapping of information to detect unnecessary
pathways that prevent communication system operating in an agile and optimized as
well as realize opportunities for continuous improvements to the process. The research method was based on the improvement of business processes, which
consists in modeling the process mentioned, through data collection, analysis
documents, design flow of information existing in the model and discussion of results.
For validation of the method, it was the single case study in a construction of buildings
subsector, which generated flowcharts purchasing process current and proposed as a
model of organizational change.
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