Avaliação de sistemas de informação: revisão da literatura
Literature review on information systems assessment. It analyses 104 published articles in 14 dijferent periodicals between 1974 and 1997. It identifies, analyses, and systematizes dependent variable adopted for evaluating information systems through that period. It focuses specifically the attribu...
| Autor principal: | FERREIRA, Osmar Carmo Arouck |
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| Grau: | Artigo |
| Idioma: | por |
| Publicado em: |
Universidade Federal do Pará
2017
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| Assuntos: | |
| Acesso em linha: |
http://repositorio.ufpa.br/jspui/handle/2011/7612 |
| Resumo: |
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Literature review on information systems assessment. It analyses 104 published articles in 14 dijferent periodicals between 1974 and 1997. It identifies, analyses, and systematizes dependent variable adopted for evaluating information systems through that period. It focuses specifically the attributes related to the information quality and service quality of information systems. It also presents the literature referring to the using of the service marketing area instrument SERVQUAL, as well as its applicability in the information systems field. |