This study aimed to identify the stressors that affect professionals operating in the
mobile service emergency, as well as the coping mechanisms that can minimize
stress in the workplace, and therefore provide improved quality of life, through
development of preventive measures to work stress, It was delimited the years 2008-
2015. Seeking greater comprehensiveness in care, and considering the change in
the mortality profile due to the increase in the number of deaths from external
causes, the Ministry of Health establishes the Prehospital Mobile service, in order to
reduce injuries and the traumatic event or clinical service time to arrive the
specialized unit. However, there are elements in this scenario that influence
negatively the development of care, these factors are defined as ‘stressors’, and they
are perceived by professionals in different sectors such: as excessive workload,
unsanitary conditions, inadequate remuneration, lack of training and guidance,
problematic interpersonal relationships between supervisors and subordinates;
generating: muscle tension, insomnia, physical stress, and psychosocial effects that
damage the personal and family relationships. Thus, there is the occurrence of
harmful consequences to those who receive the service and especially who
performs. Thus, it sought to detect the effects that can minimize the stressful effects
during the execution of activities. The methodology used was the integrative review
of the literature using the following tool, published material on the subject in national
scientific journals available in VHL (Virtual Health Library), LILACS (Literatura LatinoAmericana e do Caribe em Ciências da Saúde), BDENF (Enfermagem Banco de
Dados), MEDLINE (análise da literatura médica e Retrieval System on-line) using as
descriptors, Descriptors in Health Sciences (DECS): Health, Professional,
Emergency Medical Services. It follows that: improving working conditions,
improvement of equipment, replacement materials, the population awareness about
the pre-hospital service, occupational therapy/relaxation, psychological support, more
effective communication with referral hospitals, salary enhancement, periodic
assessment of quality of life, rehabilitation, physical activity; Must be present in the
prevention and vocational training policies; these can be useful tools for health
managers to rethink their practice and direcionarem investments in this area of
knowledge and the provision of mobile APH service.
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