The daily life of an organization, managers are encouraged to make decisions, and these should contribute to the profitability of the organization, ensuring their survival. Parallel to the decision, it is necessary to continually strive for the elimination of losses and waste in production processes. More and more industries seek to improve their performance ahead of its competition. The main focus of this work was a study in the filling step in a pulp of acai industry in the process of sealing the packaging of polyvinyl bags vinyl in the town of Abaetetuba, Pará State. First presents definitions, objectives, assumptions raised, studies related to quality and improvement of the production process and the methodology used. After the theoretical approach was applied to quality tools: flowchart and Mapoflugrama in order to map out the step under study cause and effect diagram which serves to raise the possible causes of a problem which facilitates decision-making for to eliminate the root cause and the last Brainstorming that it is a round of ideas aimed at seeking solutions through the working group, to inferences about the reasons causing fragmentation in the process. Moreover, it is concluded that two of the hypotheses cause waste in the process, and the main one was the third that says that the packaging material does not have adequate strength. Thus was held improvement proposals, the main one was the replacement of the packaging material in order to reduce costs and maximize the final results.
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