The viral outbreak of the new coronavirus began in a Chinese province and quickly
spread to other continents, causing the COVID-19 pandemic. Given this scenario, the
Federal Council of Nutritionists (CFN) has granted online service on an exceptional
and temporary basis. Thus, this study aimed to analyze the experience of nutritionists
with remote care, considering the ethical and legal aspects for its realization, and
discussing the advantages and limitations during the consultation. The research
consists of a narrative review, which was developed through a bibliographic survey
using descriptors in scientific databases. About telecare, it is possible to avoid the
displacement of the patient, reduce waiting time, safeguard patients and professionals,
as well as perform routine care without having to expose oneself to congested health
services. However, the lack of contact can interfere with the performance of physical
examinations, the professional-patient relationship, and treatment compliance.
Furthermore, lack of training, connection instability, and other technological and
structural issues influence the quality of the service provided. Thus, we conclude that
the use of Information and Comunication Technology (TIC) in health services during
the pandemic was a viable method, which can remain as a complement to the personal
care.
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