This dissertation aimed to analyze the dynamics of compliance with mandates in the Palmas
County of the State of Tocantins, in order to verify if it has been carried out with
effectiveness. Based on the premise that the time spent in the fulfillment of mandates impacts
on the process as a whole, the process was analyzed in a more comprehensive way, not
restricted to the diligences carried out by the Officers of Justice. It happens that within each
forum, so that the manager can identify the particularities of his organization, it is necessary
to carry out the management of processes and people in his work units, with the same focus
and essence of the strategic management encouraged by the National Council of Justice
(CNJ), including by monitoring the work of judges and servers with a more scientific look.
Being aware of how the procedural actors have performed their duties is fundamental to know
the difficulties that the Judiciary has faced to deliver the judicial provision with reasonable
time and quality. Following this line of reasoning, it is assumed that the collection of
systematized data and report presentations can provide a more precise service. During the
research, the inductive method was used, through a study of data extracted from the e-Proc
system with regard to the errands sent to the command center of the county in September
2016. In addition, a bibliographic and normative study of the procedures of the Court of
Justice of Tocantins was carried out, and the interpretation of the results obtained in the local
research was done in consonance with the theoretical references and with the methodology
adopted. It was concluded that the collection of data from the judicial units that are directly or
indirectly linked to the execution of warrants should be better structured as a tool to identify
specific needs and, therefore, to obtain better results.
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