This study investigates the contributions of the implementation of a Management Information
System, called Tax Incentive Management System - SIN, within the scope of the Amazon
Development Superintendence - SUDAM, whose starting position was a holistic analysis of the
situation. The study's general objective is to analyze the contributions of the SIN to regional
development, in the context of document processing, in the SUDAM tax incentive process and
uses the Systemic Theory as a basis. It has as field research the application of questionnaires,
being a structured one in which the Likert Scales were used to evaluate the perception of the
users of the system in aspects that involve the Support, Usability and Efficiency. In addition, a
semi-structured interview was applied to SUDAM employees and a document analysis was
carried out on the subject. As a result, from the perspective of tax incentive technicians, the SIN
presents as positive highlights the themes of Support and Support for users, in addition to
providing an improvement in the Efficiency of the works, while presenting as an opportunity
for improvement a large space for the evolution of the Usability of the system. Still composing
the results, there was a great alignment between the PRDA and PDTIC documents and an
expressive trend of improvement in procedural indicators was identified in the Management
Reports.
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