Introduction: In the administration of Food and Nutrition Units, waste is a major factor,
since it is characterized by food leftovers. Evaluation of the rest-intake index assists in the
understanding and analysis of waste. Ascertaining the factors that can intervene in waste, for
the purpose of correcting, is advantageous for UAN. Objective: to verify the occurrence of
wastage by analyzing the indices of rest intake and satisfaction in the period before and after
the change in the distribution system of a university restaurant in the city of Belém-PA.
Methodology: A descriptive, exploratory, quantitative and longitudinal study conducted in a
university restaurant (RU) located in the city of Belém-PA, which serves 7 thousand meals a
day between lunch and dinner, with service hours from 11:00 am to 2:00 p.m. 00 hours and
from 17:45 to 19:15 hours the university community. For the research, the restingestion and
the satisfaction of the users regarding the meals served by the UK during 30 days of the
period from 2017 to 2019 were analyzed, in order to evaluate if the change in the distribution
system of the RU generated some type of impact reduction of waste and increased
satisfaction. Data were tabulated in the Microsoft Excel® 2016 program. Statistical analysis
was performed on Bioestat 5.3 software. To verify the degree of dependence between
categorical variables, the G test was applied, considering a level of significance (p-value
0,05). Results: It was verified through the analysis of the indices of rest ingestion and
satisfaction of the users that the majority of the menus evaluated is within the range
recommended by the literature, below 10% for the rest intake and with satisfaction classified
as good and great by the user. However, a minimal reduction of the waste was observed with
the change in the distribution system, which generated a small improvement in the results of
the other ingestion performed. Conclusion: It was verified that the adoption of control
measures in the production process, including the change in the distribution system, continues
to be effective in reducing waste and user satisfaction.
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