With the popularization of smartphones in society, the use of mobile applications that are
simple, useful and practical in everyday life has become necessary. Including within
universities, which use institutional applications to disseminate information and issue
bureaucratic documentation. In this sense, this work aims to evaluate the usability of the
interface of the institutional application eCampus student, of the Federal University of
Amazonas (UFAM), in order to propose an optimization of the interface for better effectiveness
of the use of services provided by the institution.
For theoretical basis, the concepts of mobile devices, user experience, human-centered
design, interface design, interaction design, and interface evaluation were investigated. The
research is applied, exploratory, and uses a qualitative approach for data collection and
treatment. As for the development stage of the interface optimization project, we opted for the
adoption of the Project E design methodology. At the end of this process, the result obtained
was a new interface proposal, with the addition of other functionalities. Subsequently, this
proposal was evaluated with a usability test and presented positive results that allowed for a
better user experience in accessing the services offered by the university.
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