Gestão da qualidade no atendimento ao cliente:
The article presents some quality management in customer service and verifies that customer service practices, according to the protocol of an Araguaína-TO store, influence the level of customer satisfaction. The survey was conducted in a department store located in the center of the city. The se...
| Autor principal: | Lessas, Pedro Henrique de Freitas |
|---|---|
| Grau: | Artigo |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Tocantins
2022
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| Assuntos: | |
| Acesso em linha: |
http://hdl.handle.net/11612/3994 |