With the emergence of the new coronavirus (SARS-CoV-2) pandemic, announced by
the World Health Organization in March 2020, the world has undergone massive
transformations in all aspects. One of these took place workwise, with the adoption of
teleworking in most private and public organizations. Thus, the Federal University of
Pará established, in April 2020, the adoption of working hours only in telework. In this
scenario, this research aimed to analyze the impacts of teleworking on the personal
and professional life of the technical-administrative server, in the position of in
administration assistant at UFPA, in the context of the pandemic. For this, we sought
to answer the following research question: “under what conditions did technical administrative servers, in the position of in administration assistant, develop their
activities in the form of telework in the context of the pandemic?”. This dissertation
addresses a very current theme and its relevance is justified because this work model
has been adopted in a totally peculiar context: pandemic and precarious work. The
research is of a quantitative nature, having characteristics as applied, exploratory and
descriptive, being carried out through a survey, through the application of a
questionnaire. The results show that the telework has caused an impact on the servers
(conflict between work and family life; performing work during non-business hours;
need to set up an organizational structure; work overload and mental health problems,
the latter two mainly for women, among others). However, the respondents' perception
is that there was an improvement in the quality of life, which allows us to infer that
teleworkers are still unable to perceive the obscured sides of this type of work (violation
of rights, non-workload disconnection, working long hours, and liberty deprivation).
Therefore, it is imperative to think and seek mechanisms in favor of health and quality
of life at work, as the International Labor Organization recommends when defending
the importance of decent work. These aspects must be constantly pursued, especially
in the face of multiple psychosocial impacts, with systemic effects caused by
teleworking, so present in contemporary society, a “society of tiredness”.
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