Introduction: The pharmacist is currently the most accessible member of the
health team and the first source of assistance and advice in general health care.
Its rapprochement with the pharmacy and performance in patient care, no longer
focusing its actions exclusively on the medication, meant that the dispensing
process was understood as an essential action for the promotion of health and
the rational use of medications (URM), in addition to including pharmaceutical
services, which encompasses a set of actions performed by a pharmaceutical
professional. Objectives: To develop a pharmaceutical dispensing booklet in
community pharmacies in order to improve pharmaceutical dispensing, as well
as guide new pharmaceutical professionals in the commercial pharmacy market.
Methodology: The study is characterized by being an analytical descriptive
study aiming at the development of a pharmaceutical dispensing flowchart. This
consists of showing the drug dispensing process in a safe and coherent way,
analyzing all decisions. Results and discussions: The method of care in
dispensing medicines and pharmaceutical services in community pharmacies are
presented in a flowchart format, aiming to establish a standard method to be
adopted in any establishment that performs direct dispensing to the user and
guarantee quality of care. Final considerations: Pharmaceutical clinical
services develop great attributions for the professional who has theoretical and
practical knowledge. Therefore, the provision of pharmaceutical care through
the first contact that usually takes place at the time of dispensing requires care
and attention, given that in this process, in addition to dispensing, a complete
anamnesis with the patient and relevant information regarding education in
health, drug interactions and other questions that the patient may have.
Therefore, the activity of pharmaceutical care needs to be more effective in a
community pharmacy.
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