The macro process of public procurement of outsourced services is one of the main concerns
of the public administration due to its complexity, especially in terms of contracting planning,
monitoring and inspection of execution, as well as for representing contracts with high values.
In order to manage the activities of this type of contract, the management and inspection of
contracts is essential to minimize risks of damage to the public interest and damage to the
treasury. The Federal Institute of Amapá (Ifap) has services with exclusive labor, through
outsourced companies, which help the scope of core activities. And for the success of this
contract, the entity must follow all current legislation, including those that guide and
determine the procedures to be adopted for good contractual supervision, such as Normative
Instruction No. 05/2017 and Decree No. 11,246/2022, which establish guidelines and routines
for this type of contract. Thus, the present work is characterized as a case study, and was
based, initially, on the bibliographic exploration of the literature, followed by the application
of structured interviews with the main agents involved in the inspection process, which are the
execution managers and the contract tax. The study aims to contribute to the improvement of
the management and inspection of Ifap outsourced service contracts through process
management. For this, a mapping and analysis of the current situation of the inspection
process of outsourced service contracts was carried out, using Business Process Management
(BPM) methods, in the AS IS version and, later, observing the critical processes and
bottlenecks, modeling was performed using the TO BE version. This methodology has been
used to obtain processes that are less bureaucratic, more agile and with better use of resources.
As a product of the present work, proposals were created with opportunities for improvement
for the Ifap, with the redesign of the management and inspection process of current contracts,
which can also be extended to other types of common services.
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