This dissertation studies the management of conflicts on the use of the water in urban watershed. It proposes the use of non-structural measures for the equationing of conflicts using as tool of support information methodologies, more precisely, the software of analysis of qualitative data, Nvivo. The research was accomplished within in Igarapé Tucunduba Basin. It counted with bibliographical review regarding the case study area and of conflicts, besides the use of Nvivo. As results there are tables, spread streets and comparative graphs, test is of the hypothesis of the study. It concluded that the non-structural measures are suitable thoroughly as it concerns conflicts originated by the pollution of water, specially, with respect to municipal refuse. It recommends a Project of Environmental Education for the area, that should be enlarged later, continuous and concomitant to all other projects.
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