This research consists of an evaluation of open maintenance requests and those
processed for payment at the Federal University of Amazonas from 2020 to 2024.
Through a quantitative approach, this study sought to understand the statistical and
financial impact of the evaluation object, with the intention of identifying the behavior
of a public institution regarding related activities. The objective was to analyze the
maintenance services in the university's buildings during the study period
(2020-2024), emphasizing classifications by status, category, and environment, as
well as monthly measurements. A consultation of open requests by applicants and
those effectively paid through the GLPI and SEI systems was conducted. In the first
case, 11,955 requests were processed, while in the second, the distribution of
R$21,551,414.34 was studied over the five-year period (2020-2024). The research
evidenced, in the observed context, a continuous increase in demands for preventive
and corrective maintenance orders, reaffirming the importance of strategic planning
that integrates preventive maintenance routines, more efficient contractual
management, and budget predictability, serving as a source for future
decision-making and public and institutional dimensioning.
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