The pandemic of COVID-19 reverberates in all the aspects of people’s lives worldwide, and
one of those is the work aspect. The infection by the virus SARS-CoV-2 spread on a global
scale and in a short time influenced emergency health measures to contain its dissemination,
which has a considerable responsibility for the chaos in the health care and economic system
around the world. Among the contingency measures adopted are the social distancing to avoid
crowds, the lockdown to decrease the level of circulation of people on the streets, maintaining
only essential activities running and quarantine for the ones who got infected, seeking to
decrease the contamination. In order to keep their activities running and their profits, the
companies and employees adopted the emergency remote work, to do the work activities from
home. This research aims to investigate how telecommuting in a pandemic context influences
the quality of life on the teleworking and mental health care of the employees from the
Human Resources. The choice of the target audience took into consideration the important
role that these employees exercise towards the companies’ interests and the wellbeing of the
other employees, in the public and private institutions. The study field was a large sales
company based in Manaus. The research can be defined as descriptive and exploratory, the
technical procedures of data collecting were performed in two phases, the first one was
through the online application of a sociodemographic questionnaire and two Likert Scales:
Quality of Life on the Compulsory Teleworking Scale and Mental Health on the Compulsory
Teleworking Scale; the second one as a selection of volunteers to be interviewed individually.
Due to the still ongoing pandemic, the scales were adapted to the Google Forms tool, sent by
e-mail and WhatsApp to the employees of the sector. The interviews were performed
according to the availability of the volunteers through Google Meet or in person, as long as all
the security protocols are followed. For the data analysis, statistics and interpretation were
used supported by the available literature, defining a quali-quantitative study.
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