This study aimed to understand the challenges faced by single mothers, considered atypical,
mothers of children with disabilities, in accessing the services offered by CRAS União in
Parintins-AM and the strategies developed by the social worker in enabling qualified care, as
well as identifying and describing experiences with the aim of deepening the knowledge
acquired regarding the work of Social Services on this topic. Thus, the present study seeks to
expand the debate around the social reality faced by mothers of children with disabilities. In
addition, it contributes to ensuring that social policies are actually implemented, in terms of
knowledge about the realities of mothers of children with disabilities who seek to access the
social protection of the Social Assistance policy. In this sense, it is essential that the Social
Worker knows the reality experienced by service users, so that it is possible to build strategies
together with them to face difficulties in accessing social rights. To this end, the qualitative
approach was used as a research method and as a methodology for data collection, we carried
out interviews with a semi-structured script with the 4 assistants who work at CRAS União in
Parintins-AM. Based on the data presented, we can understand that solo and atypical mothers
experience challenging experiences in their daily lives, requiring the implementation of support
programs and groups. Analyzing the professional work carried out, the strategies used by social
workers at CRAS União are based on defending and guaranteeing rights, to ensure that public
policies are implemented and provide better conditions and quality of service for those who
need it.
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