Comunicação em ouvidoria: um modelo de prática organizacional para os hospitais universitários federais
This article is the result of a research that sought to understand the communicative practices of the Ebserh Ombudsman Network, from the perspective of the triad manifestation of Ombudsman, satisfaction survey and access to information, in the perspective that they can be analyzed in the conte...
| Autor principal: | NOBRE NETO, Pedro Germano |
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| Outros Autores: | MOURA, Flavia de Almeida, RABELO, Melissa Silva Moreira, SANTOS, Protásio Cézar dos |
| Grau: | Artigo |
| Idioma: | por |
| Publicado em: |
Associação Nacional dos Programas de Pós-Graduação em Comunicação
2022
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| Assuntos: | |
| Acesso em linha: |
http://repositorio.ufpa.br:8080/jspui/handle/2011/14667 |
| Resumo: |
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This article is the result of a research that sought to understand the communicative
practices of the Ebserh Ombudsman Network, from the perspective of the triad
manifestation of Ombudsman, satisfaction survey and access to information, in the
perspective that they can be analyzed in the context of organizational communication.
From an understanding of the social network as the construction of relational bonds
between individuals and a qualitative methodology, a bibliographic research was
used; documentary research on current legislation; participant observation; quiz;
and interview. It was concluded that communication in the ombudsman's offices can
be guided and standardized, and a Communication Model in the Ombudsman's Office
is produced, with two actions: a training proposal and a guide with general
guidelines for communicative practices in the Ombudsman's Office. |