The present study addresses a discussion about the working conditions of social workers in the Social Service Division of the Institute of Social Sciences, Education and Animal Science (ICSEZ) of the Federal University of Amazonas (UFAM), considering as part of the analysis the guarantee of access to Student Assistance Policy (PNAES) of the aforementioned Institute. The aim of this study is to “understand the working conditions of Social Workers and the possible impacts on ensuring access to the Student Assistance Policy at ICSEZ/UFAM”. To achieve the general objective of this study, three specific objectives were outlined: 1) verify the working conditions of Social Workers in the Social Service division of ICSEZ/UFAM; 2) Identify the possible impacts of the social worker's working conditions on ensuring access to the Student Assistance Policy in the Social Service Division of ICSEZ/UFAM; 3) Map strategies developed by social workers in the Student Assistance Policy of the ICSEZ/UFAM Social Service Division. The methodology chosen to achieve the proposed objective is field research with a qualitative approach. For field research, semi-structured interviews were used with 2 (two) social workers who work in the Social Service Division of ICSEZ. As results of the analysis, we identified that the working conditions of social workers who work in that Sector suffer several impacts related to precariousness, which reflect on their objective conditions, that is, in the lack of materials, the compromise of physical space, which was observed in the statements of professionals that the acquisition of a room destined for the Social Service Sector is recent, compromising the service to the user population, where professional secrecy ends up being compromised, meaning that the professional cannot comply with the provisions of the Code of Professional Ethics and in Resolution 493/2006.
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