Chatterbots como colaboradores nos serviços de referência: uma apresentação das potenciais atividades do robô nos serviços de informação na biblioteca universitária
Introduces the chatterbot (Virtual Chat Robot) as smart virtual collaborators. Shows the participation of bots in the reference services of academic libraries. It presents the application of chatterbot in university libraries. The purpose of this paper is to present and suggest bot as a collaborator...
| Autor principal: | VIEIRA, Tiago de Barros |
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| Grau: | Trabalho de Conclusão de Curso - Graduação |
| Publicado em: |
2017
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| Assuntos: | |
| Acesso em linha: |
http://bdm.ufpa.br/jspui/handle/prefix/110 |
| Resumo: |
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Introduces the chatterbot (Virtual Chat Robot) as smart virtual collaborators. Shows the participation of bots in the reference services of academic libraries. It presents the application of chatterbot in university libraries. The purpose of this paper is to present and suggest bot as a collaborator in the reference services for users of university libraries. The bibliographic survey of studies and performances of chatterbot in some companies and universities were collected in sites and databases of CAPES. The results show that chatbot presents positive data of efficiency and effectiveness in its application in diverse environments, including the libraries. It also shows the possibility of automation of reference services performed by bots, as well as the user's ability to access information and services that the library offers using multiple channels of conversation. |