The theme "user studies" is a traditional discussion in the field of library
science, as it represents a tool that helps in the management of libraries
and allows to know the information needs of users. This research fits in
as a user study conducted in a university library. The question that
guides the research consists in the following proposition: The students
library users have met their information needs, and their ethnic and
cultural particularities considered the services offered there? The general
objective was defined: check the use and satisfaction of users of the
Sectorial Library of the Campus of the Institute for Nature and Culture
Benjamin Constant as the services offered. Specific objectives include:
a) identify the profile of users of the Library's Nature Institute and
Campus Culture of Benjamin Constant; b) describe the use of the library
by students of the different courses offered at the Campus Benjamin
Constant; c) identify the satisfaction of library users about the services
offered; d) to analyze the differences in usage and user satisfaction
about the library services, considering their cultural and ethnic
differences. The research is classified as exploratory and descriptive,
presenting a mixed approach (qualitative and quantitative) in which the
sample is composed of 137 students coming from six different
undergraduate courses. The data collection instrument was a
questionnaire consisting of 24 open and closed questions that address
the socio-cultural user profile and library usage behavior and its
services. It was found the need to modernize the library, in feeling, to
provide consistent services with other libraries of federal higher
education institutions. In the speech of students, it is the indication and
suggestion of the library is computerized and spend the available
research processes, renewals, reservations and access via the Internet, as
well as investing in the acquisition of assets and equipment such as
computers for local use. It was not clear, compared to the survey results,
the ethnicity of the students contributes or not to your satisfaction about
the services offered in the unit.
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